Support

Fold Support

Have a question, found a bug, or want to send feedback?

Email us at thornwickinteractive@gmail.com

We aim to respond within seven days.

Common questions

Did my purchase process correctly? Purchases are handled by Apple. Open the App Store app on your device, tap your profile icon, scroll to the in-app purchase you made, and Apple will show the receipt. If something looks wrong, Apple’s purchase support at https://support.apple.com/billing handles refund requests.

My game state disappeared. Fold stores all game state locally on your device. Reinstalling the app or wiping iOS data resets it. We don’t have a backup on our end. If you’re seeing this happen without a reinstall, email us with a description and we’ll investigate.

How do I restore my Fold Pro purchase on a new device? Open Fold, tap any locked feature to bring up the paywall, and tap “Restore Purchases.” Sign in with the same Apple ID you used originally.